Here's What to Expect

Gathering data, churning out insight and coming up with grand plans is all very well but eventually, someone has got to make something happen. You need a design thinker who not only understands the intended impact of CX, but knows how to find creative ways to address business challenges.


In this webinar, we’ll talk through some of the ways in which you can not only see the end goal, but identify the steps you need to take to reach it.


Register now and sharpen your execution skills!

Key Takeaways

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Takeaway 1

Brownie sesame snaps candy chocolate bear.

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Takeaway 2

Brownie sesame snaps candy chocolate bear.

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Takeaway 3

Brownie sesame snaps candy chocolate bear.

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Takeaway 4

Brownie sesame snaps candy chocolate bear.

Key Takeaways

Takeaway 1

Brownie sesame snaps candy chocolate bear.

Takeaway 2

Brownie sesame snaps candy chocolate bear.

Takeaway 3

Brownie sesame snaps candy chocolate bear.

Takeaway 4

Brownie sesame snaps candy chocolate bear.

Key Takeaways

Takeaway 1

Takeaway 2

Takeaway 3

Speakers

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Zancesca Spagnoletti

Assistant Vice President of Quality, Philadelphia Insurance Companies



Zancesca Spagnoletti is the AVP of Quality for Philadelphia Insurance Companies. She started her career in the insurance industry and over the past 20 years has held several roles in Customer Service. The Operational Excellence team Zan leads is responsible for programs including Quality Control, Standardization of Business Processes, Performance Management, Kaizen Events, and the Collaboration and Service Innovation Group. She also leads the company’s Voice of the Customer program, Customer Experience initiatives, and continuous improvement activities. Zan was a recipient of the 2020 Judges’ Choice Award for Professional of the Year and a finalist for the 2019 CXPA Impact Awards. She received her B.S. in Business Administration from Albright College. Zan, her husband and two daughters reside in the suburbs of Philadelphia.

Brad Linville

Director of CX Consulting, Confirmit


Brad is a seasoned customer experience professional with decades of experience leading and managing programs to enhance the customer experience in a wide variety of industries. Brad is an expert in delivering best-in-class consultative services to businesses interested in increasing customer attraction/retention, accelerating growth, identifying key process improvements, and demonstrating added value to customers. Brad helps Confirmit customers grow their CX programs to maturity, enabling transformational change that optimizes customer and employee experiences.



Brad has been a chief architect for many companies, both B2B and B2C, guiding clients such as AT&T, Sears, Cisco, eBay, PayPal, NCR, CDW, Johnson Controls, Fannie Mae, and Midmark to successfully construct CX Visions including journey mapping, survey design, turning data into action, and maturity assessments and roadmaps.

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H2 Additional Supporting Speakers

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Additional Speaker Title, Company

Brownie sesame snaps candy canes. Wafer muffin powder chocolate bear claw bonbon pastry. Topping caramels carrot cake

3col image 1

Additional Speaker Title, Company

Brownie sesame snaps candy canes. Wafer muffin powder chocolate bear claw bonbon pastry. Topping caramels carrot cake

3col image 1

Additional Speaker Title, Company

Brownie sesame snaps candy canes. Wafer muffin powder chocolate bear claw bonbon pastry. Topping caramels carrot cake

Full Width Image

H2 Jelly Beans Jujubes Lollipop

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Body brownie sesame snaps candy canes. Wafer muffin powder chocolate bear claw bonbon pastry. Topping caramels carrot cake marshmallow soufflé icing.

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Body brownie sesame snaps candy canes. Wafer muffin powder chocolate bear claw bonbon pastry. Topping caramels carrot cake marshmallow soufflé icing.

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H2 Sign up for our event