Whether you’re a Customer Experience or an Insights professional delivering top-notch insights to your clients – you need to think big so that you stand out, and make a difference.
But you need a plan – and that's where we can help.
Join Confirmit, industry experts, and your peers as we help you identify the steps that will kick-start an insight revolution. We’ll focus on the key challenges impacting insight professionals, and will break into two tailored tracks to focus on the big issues you need to address:
- What to expect?
You’re collecting customer feedback. Great. You’re combining it with other business data. Better still. You’re using the insights you create to drive decisions? What’s next? Do you need to take small steps to refine your activities? Or is it time for a revolution that will take your CX efforts to the next level?
- Who should attend this track?
Customer Experience Professionals who are ready to take the next step! This will be an excellent opportunity for you to meet and interact with peers from similar backgrounds, pick up new ideas, and identify the next steps to ensure your CX programme makes an impact across your business.
TRACK: Driving insights and efficiencies through technology
- What to expect?
We are bringing together rock stars from the Market Research industry to discuss the state of the nation and the forces shaping the industry. Automation, AI, respondent engagement…we’ll cover it all to help you meet the needs of your clients effectively and efficiently.
- Who should attend this track?
Market Research Professionals in agencies and corporate researchers. You will have a fantastic chance to get together with peers in order to share ideas, learn from successful researchers, and identify the technologies that will support you now, and in the future.
Spaces are limited, so reserve your place now!
Senior Analyst, Forrester Research, Inc.
Riccardo is a customer experience expert with 10+ years of research and consulting experience throughout Asia Pacific markets.
His research focuses on CX strategy and management, service design and customer service. He is a proficient advisor and facilitator with expertise in inspiring, motivating and transforming experienced business leaders across multiple countries and diverse cultures.
Riccardo is fluent in English, Chinese Mandarin, and Italian. In addition, he holds a dual-MBA degree from Peking University and the University of Washington.
Author of 'The Handbook of Mobile Market Research' and Founder, #NewMR
Sue enjoys working at the intersection of research, innovation and technology. She is a co-author of “The Handbook of Mobile Market Research” and co-editor and curator of the ESOMAR book, “Answers to Contemporary Market Research Questions”.
Sue is one of the founders of NewMR – an online knowledge network that engages with the global market research and insights community.
Sue is a Fellow of AMSRS (Australian Market and Social Research Society) and is Chair of the AMSRS Professional Development Committee.
Roy Morgan Research
Michele Levine was born with a passion for people and what makes them tick, social justice and an insatiable curiosity about life.
With a fundamental belief in the empowering value of information, Michele was instrumental in the development and refinement of Roy Morgan Single Source, the world’s leading consumer study (based on over 50,000 interviews a year) and, in 2010, the introduction of the Roy Morgan Business Survey..
Michele was ahead of her time in foreseeing the exponential growth of Big Data and, consequently the need for software (like ASTEROID) which can manage and order massive volumes of data – as well as the need for highly trained analysts who can help make sense of it.
Customer Experience System Specialist, Wyndham Destinations
Patrick has been in the timeshare/hospitality industry for 15 years. Starting as a marketing consultant, Patrick grew his product and operational knowledge before transitioning to help create the Customer Experience division at Wyndham Destinations.
In his current role, Patrick identifies and delivers innovative and efficient operational improvements to the business with the goal of making life easier for his customers both internal and external.
Patrick brings a wealth of knowledge in the areas of data analysis, system mapping and a passion for understanding what makes things “tick”
CEO, Enhance Research
George is an experienced leader in the Australian market and social research industry, having held leadership positions as both a client and agency researcher. His unique experience delivers a high-level capability to design research that delivers insight to drive strategic and tactical actions and influence behaviour change.
As CEO of Enhance Research he leads an enthusiastic team of research professionals focused on understanding human experiences, delivering actionable insights and driving behaviour change for some of Australia’s leading commercial, government and not for profit client organisations.
Sr. Vice President, CX Innovations, Confirmit
Claire Sporton is SVP CX Innovation at Confirmit, focusing on supporting organizations in listening to the voice of their customers, employees and partners to drive business innovation and sustainable growth. With a background in Psychology and Systemic Management, Claire has specialized in the application of these disciplines within a business environment to drive a better understanding between organizations and their customers; drive process improvement; build customer centric cultures and fundamentally ensure sustainable long term growth and profitability.
Claire’s focus at Confirmit is on ensuring our clients can deliver insights that drive change. Claire was instrumental in the development of Confirmit Voices, an engagement model which provides an end to end approach to the Voice of the Customer. Claire’s passion is to ensure that Confirmit’s clients’ programs help to build a truly customer centric culture, breaking down the silos and empowering individuals across the organization to do the right thing for their customers, their internal teams and of course the bottom line.
Interested in learning more about how Confirmit can help you identify more meaningful insights?