Forrester Report: Seven Steps to Successful Customer Experience Measurement

Without a disciplined customer experience measurement program, companies struggle to understand what’s working and what’s broken. This report provides a performance management framework for key decision-making in a seven-step process that customer experience professionals must follow to optimize their efforts on the path to customer experience maturity.

Download Forrester Research, Inc.'s report titled "Seven Steps To Successful Customer Experience Measurement Programs" (February 2016), now at no cost.