Date: Wednesday, December 16
Time: 8am PST, 11am EST, 4pm GMT, 5pm CET
As you’re no doubt engaged in planning for 2016, this is a great opportunity to evaluate whether you have the right elements in place to carry out a successful and actionable customer experience program.
Whether you’re starting out with a new Voice of the Customer initiative or evaluating where you stand with your current program, join our webinar on December 16th to learn:
- How to align your VoC program with your business goals
- The proof points and success criteria to define at the start and along the way
- The key principles for the set up (or re-definition) of your program
During this webinar, Ian Williams, Customer Experience Management, VoC Specialist at Confirmit and Stefan Kolle, Co-Founder at Futurelab, will outline how you can best prepare for a successful VoC program in 2016!
Sefan is one of the founders of Futurelab. As an international consultant with a background in insurance, finance, internet/media and venture development, Stefan heads the research, customer insight and innovation practice at Futurelab. He is able to combine ambitious (and if necessary controversial) vision with pragmatic views. Stefan is NPS certified.
Customer Experience Management, VoC Specialist, Confirmit
Ian Williams joined Confirmit in 2015. Since 2009, he has been working as a Customer Experience consultant on strategic, transformation and optimisation projects with brands such as E.ON, TalkTalk, Ooredoo, Prudential and Mercedes Benz Financial Services. Prior to this, he worked for 16 years in Marketing and Channel Management in the Insurance, Financial Services, Telecommunications and Healthcare sectors for organisations such as AMEX, Santander, Canada Life and Smith & Nephew.
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