Every organization strives to achieve excellence in customer experience.

Listening to your customers is only one part of a truly effective Voice of the Customer program. A comprehensive and fully integrated VoC program provides insight that enables you to increase revenue, reduce costs and promote culture change. Whether you have already embarked on a VoC program, or are currently considering starting one, you’ll want to ensure it delivers tangible results throughout your organization.

In this webinar, we will give you some guidance when it comes to running a mature, action-orientated VoC program. Join Stefan Kolle, Senior Partner at Futurelab and Claire Sporton, VP, Customer Experience Management at Confirmit, to discover how to ensure your VoC program is mature and fully embedded within your organization, driving real business change and financial results.

    Register now to understand how to optimize your VoC program for maximum success.

    Our Presenters:

    Stefan Kolle

    Stefan Kolle

    Senior Partner, Futurelab

    Stefan is one of the founders of Futurelab. As an international consultant with a background in insurance, finance, internet/media and venture development, Stefan heads the research, customer insight and innovation practice at Futurelab. He is able to combine ambitious (and if necessary controversial) vision with pragmatic views. Stefan is NPS certified.

    Claire Sporton

    Claire Sporton

    VP, Customer Experience Management, Confirmit

    Claire has specialized in customer feedback for well over 15 years. Claire has run programs in the Financial Services sector, and more recently supported a wide range of organizations in the development and implementation of programs that not only drive improvement in customer experience but deliver measurable business results. 

    Claire’s passion is to ensure that Confirmit’s clients’ programs help to build a truly customer centric culture, breaking down the silos and empowering individuals across the organization to do the right thing for both their customers and the business as a whole.

    Register Now